Issues are assessed against forms, analytics, search and customer journeys, not only the visible symptom.
Technical support
Website maintenance and support that protects enquiries
Reliable website maintenance and technical support for UK businesses that need problems fixed properly, content kept current and important lead journeys protected.
Support covers WordPress, Webflow, Shopify and bespoke websites, with an understanding of the marketing and operational impact behind each request.
Discuss website support ↗Responsive technical support with commercial context.
Responsive technical support with commercial context.
Website support should protect more than uptime. Forms, tracking, integrations, landing pages and content all influence whether marketing activity becomes a genuine enquiry or sale.
The work is planned around the commercial outcome, delivered hands-on and connected to the wider customer journey.
Why Clicky ClicksRelevant expertise.
Relevant expertise.
Evidence before promises.
Work directly with Chris Waterhouse from diagnosis through delivery, with the wider customer journey kept in view.
Use focused project support or retain dependable monthly capacity.
Practical experience across established CMS, commerce and custom-built environments.
Related capabilitywebsite supportWordPress maintenancewebsite management service
What we help withPractical support.
Practical support.
Clear outcomes.
Scope can be focused around a specific issue or combined into a wider improvement plan.
01Website updates and bug fixes
02Form and enquiry issues
03WordPress support
04Webflow support
05Shopify support
06Landing page updates
07Tracking checks
08Speed improvements
09Domain, hosting and email support
10Ongoing maintenance retainers
Indicative cost estimator
Get a useful starting range.
Choose the shape of the work to see an indicative investment. It is a planning guide, not a fixed quote: we will confirm scope, access and priorities before recommending an exact figure.
£150 + VATproject delivery rate£100 + VATretained support rate
What better looks likeLess friction.
Less friction.
More clarity.
✓Reliable senior support
✓Faster issue resolution
✓Fewer lost enquiries
✓Regular improvements
✓Marketing-aware fixes
✓Flexible retained access
How we approach itA clear process.
A clear process.
Hands-on delivery.
The process is specific to technical support, while strategy and implementation remain connected.
Technical review
Understand the platform, access, hosting, integrations and current risks.
Priority triage
Separate urgent faults from planned improvements and document ownership.
Controlled delivery
Test changes safely, retain backups and avoid breaking connected journeys.
Ongoing monitoring
Review recurring issues, performance, tracking and improvement opportunities.
Common questions
Useful answers before we talk
What does website maintenance include?+
It can include software updates, backups, fixes, content changes, form testing, tracking checks, performance work and planned improvements.
Do you support websites you did not build?+
Yes, subject to an initial technical and access review.
Do you offer monthly website support?+
Yes. Retained support reserves regular senior capacity, while defined tasks can also be handled as projects.
Can you fix broken forms and lost enquiries?+
Yes. We test the complete route from the page and validation through email, CRM, confirmation and analytics.
Can you help with hosting and domains?+
Yes. We can diagnose hosting, DNS, SSL, redirect and domain issues while coordinating with the relevant provider when required.
Technology we work with
Platforms connected to this service.
Explore practical platform guides covering fit, implementation risks, integration and the wider customer journey.
Evidence and practical guidanceSee the work.
See the work.
Understand the decisions.
This service page is the main commercial destination. Supporting guides answer specific questions, while case studies show how connected delivery works in practice.
Delivery example
Creating dependable lead journeys across website, CRM and communications
Ongoing technical and marketing support for a growing care-sector organisation with interconnected website, CRM and campaign needs.
Read case study ↗Delivery exampleSupporting compliant digital journeys across multiple automotive brands
Technical delivery and coordination across brand-specific insurance journeys, shared templates and external platform suppliers.
Read case study ↗Practical guideWhy website maintenance is a commercial issue, not an IT chore
See how neglected updates, broken forms and silent tracking failures turn into lost enquiries and avoidable risk.
Read insight ↗Practical guideWhat should a website support retainer actually include?
Compare retained support on access, response, proactive improvement and accountability rather than a vague bucket of hours.
Read insight ↗Practical guideYour website form has stopped working: the complete response checklist
Protect live enquiries by diagnosing the form, delivery route, CRM and tracking in the correct order.
Read insight ↗Ready when you are
Tell us what needs fixing or improving.
Tell us where you are now and what you are trying to improve. We’ll recommend the most practical next step.
Discuss website support ↗